Just the FAQ's. Nothing but the FAQ's.

The item says “Hand Crafted.” What does that mean exactly?

An over simplified answer is as follows. Hand Crafted means that items are built assembled or created by a human hand. In the case of a pen, we locate the metal pieces, mechanisms and materials such as wood, acrylics or antler. The material is then cut, drilled, and a hollow brass core is inserted into the material and trimmed once the adhesive cures. These “blanks” are then turned on a lathe with varying chisels to achieve the finished diameter. They are then sanded and finished with different finishes depending on the material. Once completed, the pen parts are “pressed” into the blanks to create a finished pen.

Can I enhance the patina on my Fossil Bluff products?

While patina development is typically a natural process that happens of many years, Fossil Bluff makes every effort to provide products that have the maximum desired patina already applied. You may try adding extra simulated aging processes to your product however this will void any return or warranty policies.

Does a Patina affect the life of a Fossil Bluff product?

The patina on Fossil bluff products are applied by hand and are a representation of the natural aging process. The patina does not affect the quality, longevity or sturdiness of our products. However any application of chemicals or heavy scrubbing on the surface of some of our products may result in the removal of the patina.

Is our site secure?

Absolutely YES! We utilize the industry leading encryption, security tools and methods.

I make awesome things too! How can I become a supplier to Fossil Bluff?

We’re always looking for unique artisans and craftsman that make authentic items that reflect the Fossil Bluff experience. Fill out our Contact form and tell us what ya got!

Do you have a retail store?

No. Online store only for now. If you’re ever in the Cedar Park Texas area, give us a call for a quick tour of the workshop. We’ll share a story or two and send you off with a free gift!

What do I do if I have a problem with my pen?

Many of our writing instruments come with a lifetime guarantee on the finish provided by Fossil Bluff (does not include plating) or the item’s individual vendor. If your pen has a mechanical flaw, we will gladly repair it at no cost to you up to 2 years from the purchase date. Some wood materials can show stress cracks and splits from prolonged sun and heat exposure.

We recommend that they not be left in the sun.

In the event a stress crack appears from normal use, we will repair or replace material at no cost to you for 1 year from purchase date. Note that it’s sometimes impossible to repair some splits and cracks. We will do our best to match the quality and color of the original should it need replaced but due to the uniqueness of the product it will not be identical.

Do you accept credit cards?

Yes. We accept all major credit cards through PayPal. A PayPal account IS NOT required. Follow the checkout instructions.

How long will it take to get my order?

All in stock items will ship within 24 business hours in most cases. Custom orders, engravings and other one of a kind items can take up to 10 days to ship to you depending upon the order.

Do you actually stock all these items or do you order them from someone else once I place an order?

All gavels, maul’s, squares, compasses, pens, pencils and other handcrafted items are in stock unless the shopping cart tells you otherwise. In some cases, an item may need to be altered to meet your request.

How long does it take to make a pen?

The time required to make the high quality products for sale at Fossil Bluff from start to finish depends on many factors including model, material and finish. In most cases a pen will have from 1 to 1 ½ hours of total “hands on” production. Some finishes can take up to 72 hours for multiple layers to be applied.

Are our magnetic products safe to use on Cars?

Short answer: No

Fossil Bluff does not recommend that you put any of our magnetic products on your vehicle for two reasons. First, most of our magnetic emblems are flat and cars aren’t flat. This could result in a poor marrying of the magnet to the vehicle and the magnet would fall off. Secondly, they are too pretty. We have had several customers re-order because their emblems were stolen.

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