The item says “Hand Crafted”. What does that mean exactly?

An over simplified answer is as follows. Hand Crafted means that items are built assembled or created by a human hand. In the case of a pen, we locate the metal pieces, mechanisms and materials such as wood, acrylics or antler. The material is then cut, drilled, and a hollow brass core is inserted into the material and trimmed once the adhesive cures. These “blanks” are then turned on a lathe with varying chisels to achieve the finished diameter. They are then sanded and finished with different finishes depending on the material. Once completed, the pen parts are “pressed” into the blanks to create a finished pen.

 How long does it take to make a pen?

The time required to make the high quality products for sale at Fossil Bluff from start to finish depends on many factors including model, material and finish. In most cases a pen will have from 1 to 1 ½ hours of total "hands on" production. Some finishes can take up to 72 hours for multiple layers to be applied.

Do you actually stock all these items or do you order them from someone else once I place an order?

All pens, pencils and other handcrafted items are in stock. In some cases, an item may need to be altered to meet your request.

How long will it take to get my order?

All in stock items will ship within 24 business hours in most cases. Custom orders, engravings and other one of a kind items can take up to 10 days to ship to you depending upon the order.

How is shipping handled?

We ship all items via USPS and cost is based on the size of your order and packing materials. If you need additional shipping options, please call us. We will be happy to help in any way we can. For more information visit our Shipping & Returns page.

Do you accept credit cards?

Yes. We accept all major credit cards through PayPal. A PayPal account IS NOT required. Follow the checkout instructions.

What do I do if I have a problem with my pen?

Many of our writing instruments come with a lifetime guarantee on the finish provided by Fossil Bluff (does not include plating) or the item's individual vendor. If your pen has a mechanical flaw, we will gladly repair it at no cost to you up to 2 years from the purchase date. Some wood materials can show stress cracks and splits from prolonged sun and heat exposure.

We recommend that they not be left in the sun.

In the event a stress crack appears from normal use, we will repair or replace material at no cost to you for 1 year from purchase date. Note that it’s sometimes impossible to repair some splits and cracks. We will do our best to match the quality and color of the original should it need replaced but due to the uniqueness of the product it will not be identical.

What is your return policy?

We have a 30 day “No Questions Asked” return policy. Simply return the item and your money will be refunded 100% including shipping! We would however appreciate the opportunity to resolve any issues that would cause you to return an item. We believe in customer service and understand that the very best advertising comes from a happy customer. For more information visit our Shipping & Returns page.